Security & privacy

Understanding your users is important, but it needs to happen in a safe and respectful way. That's why we take security & privacy very seriously.

Start tracking product feedback like a pro

“Way better than tracking requests in a messy sheet. I know exactly what users requested what, can prioritize accordingly and close the feedback loop!”
Florent Quinti
Head of Product at Salesmachine

Secure by design

Shipright is based on a single-tenant architecture. Your feedback & customer data are stored in their own database, separate from other teams. Encrypted backups are being made regularly.


As an EU-based company, we follow GDPR guidelines strictly. Your data is treated with care and is only used for your team, to give you the tools to understand your users better.

Privacy is key

Feedback and customers details never leave the Shipright system. You are in control of this data, and we don't transfer it to third parties or use it disrespectfully.

Keeping pirates out

We want to make sure bad people and robots don't get access. That's why we use security principles such as CSRF, CORS, TLS and HSTS to protect you while using Shipright.


Our payment providers Chargebee & Stripe are audited by external parties and certified to the highest industry standards, being PCI DSS Level 1 Service Providers. We never store payment details ourselves.

Frequently Asked Questions

Still have questions about Shipright? Get in touch
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